Privacy Policy

Effective Date: June 2026

Friesen's Heating & Air Conditioning respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and when it may be shared.

Information We Collect

We may collect personal information including:

• Name
• Phone number
• Email address
• Home address
• Service history
• Information submitted through website forms, phone calls, email communications, promotions, contests, surveys, or review requests

We may also collect website usage information through cookies, analytics tools, and similar technologies.

How We Use Your Information

We use your information to:

• Provide estimates, installations, repairs, maintenance, and other HVAC services
• Schedule appointments and communicate regarding your services
• Process payments and maintain records
• Improve our website and customer experience
• Send service reminders, promotions, newsletters, and marketing communications
• Measure the effectiveness of our advertising and marketing campaigns

Sharing Information With Third Parties

We may share personal information with trusted third party service providers who perform services on our behalf, including:

• Customer relationship management platforms
• Marketing and advertising platforms
• Website hosting providers
• Analytics providers
• Payment processors
• Email and communication platforms

These service providers are only permitted to use your information as necessary to perform services for Friesen's Heating & Air Conditioning.

Google Advertising and Customer Match

Friesen's Heating & Air Conditioning may use advertising services provided by Google and other advertising partners.

Customer information such as email addresses, phone numbers, or other contact information may be securely shared with Google for advertising purposes, including Customer Match campaigns. Google uses this information solely to match customer information to Google accounts and to ensure compliance with Google's advertising policies.

Where required by applicable laws, including privacy and data protection laws, we obtain consent before sharing personal information for advertising purposes.

Google acts as a data processor for certain Customer Match activities in accordance with applicable Google Ads Data Processing Terms and privacy requirements, including those related to the General Data Protection Regulation (GDPR).

For more information about how Google uses information, please visit Google's Privacy Policy.

Cookies and Analytics

Our website may use cookies, pixels, tracking technologies, Google Analytics, Google Ads, and similar tools to understand website performance and improve advertising effectiveness.

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Withdraw consent where applicable
• Request information about how your data is being used

To exercise these rights, please contact us using the information below.

Contact Information

Friesen's Heating & Air Conditioning
Qualicum Beach, BC V9K 2G1

Phone: (778) 716-7814

If you have questions regarding this Privacy Policy or your personal information, please contact us directly.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.